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Customer Support Engineer - German speaking

Bij Thermo Fisher Scientific in Eindhoven

Omschrijving organisatie

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $22B and 65,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support.

About Phenom World (www.phenom-world.com )
Phenom-World is acquired by Thermo Fisher Scientific and is a leading global supplier of desktop scanning electron microscopes (SEM) and imaging solutions for submicron scale applications. Our SEM-based systems are used in a broad range of markets and applications. We continuously invest, develop and integrate our products to help customers improve their return on investment, time to data, and to increase system functionality.

Phenom-World is a fast growing, dynamic company located in the high tech area of Eindhoven.

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Functieomschrijving (inclusief taken en verantwoordelijkheden)

The Customer Support Engineer – German speaking is responsible for lab repairs and online customer support and services the German customer base. He/she has an eye for details, is able to work in a team, has affinity with high precision work and is continuously looking for process and personal improvements.
Systems are being shipped to us from all around the world, and repaired in our facilities in Eindhoven. High quality and detailed work are key in this role.

Repairs (your main task)
Troubleshoot and Service defective SEM’s from Germany in our workshop in Eindhoven, do preventive maintenance, calibrations and quality checks in our laboratory, optimize equipment to enhance functionality and prevent problems from happening.
You will work closely with our German end-customers and be the first point of contact for them in case of technical problem.
Urgent onsite repairs (mainly in Germany) are part of the job, ad-hoc travelling is not an issue for you

You will assist your colleagues in the support box (Helpdesk) by taking care of German customers. The support box provides technical support and assistance to our customers and distributors, making use of phone, mail and TeamViewer sessions.

Product Quality
You will be actively engaged in our continuous product improvement efforts. You are able to gather and provide feedback on product quality to your colleagues on a regular basis.

Profiel van geschikte kandidaat

We are looking for a person:

  • With bachelor level (or experienced MTS) in Electrical Engineering, Electronics, Mechatronics, Mechanical Engineering or related discipline.
  • Preferably has experience in high tech & mechatronics systems, but motivated school leavers are also welcome.
  • Has the desire and ambition to grow & learn continuously.
  • Position requires up to 10 % travel (mainly Germany), depending of projects, sometimes on short notice.
  • Has a natural independent drive to take responsibility/ownership to get the job done
  • Ability to stay polite and focused, also in stressful situations
  • Is able to think innovative/ out-of-the box.
  • Affinity with IT networks and electronics
  • Likes to work together with colleagues. Cooperation & co-creation are key to our success
  • Has strong communication skills, is down to earth and straightforward
  • Good knowledge of English and perfect knowledge of German is a must
  • Is flexible and has no 9-5h mentality

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